Terms & Conditions

Terms and Conditions of St Andrew’s College Summer Schools Ltd relating to the provision of Courses for over 18 year olds

For Students of English Language

Thank you for choosing to study at St Andrew’s College Language Schools Ltd. We hope that you will learn a lot from your studies here, and that you will enjoy coming to English classes. Please take a few minutes to read the basic terms and conditions of study here.

Acceptance:

By using the services provided by St Andrew’s College Language Schools Ltd, you are agreeing, without limitation or qualification, to be bound by, and to comply with, these Terms and Conditions.

Definition of the Actors involved in these Conditions:

The term 'company' means St Andrew’s College Language Schools Ltd. The term 'The client' means the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. 'Force Majeure' shall mean any event outside the company's control which prevents the prompt performance of its obligations.

Links to third party sites:

Any other websites that are accessible via any link on this Site are not under the control of St Andrew’s College Language Schools Ltd. St Andrew’s College Language Schools Ltd is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to the information contained in such sites. St Andrew’s College Language Schools Ltd provides the linked sites to you only as a convenience and the inclusions of any such link on the Site does not imply St Andrew’s College Language Schools Ltd endorsement of the site, the organisation operating such site, nor any products or services of that organisation. Your linking to any off-site pages or other sites is entirely at your own risk.

Fees:

You must pay the total fees for your course in advance before the start of your course.

Fees are paid in Sterling (GBP) at the time of payment. Invoices are sent with Letters of Acceptance. Course Fees and Accommodation Fees should be paid 30 days before the course starting date.

Fees will not be refunded, except in the case of visa refusal. St Andrew’s College Language Schools Ltd will refund the fees and deposit (less any bank charges) when the student sends us the original letter of refusal, issued by the British Embassy/Immigration Department. The Registration Fee will not be refunded.

students are expected to insure against course cancellation as tuition or accommodation fees are not refunded once a course has started.

Discounted rates are given for longer courses. To receive any discount on course fees, all your fees must be paid by the start of your course. If these courses are curtailed for any reason, the student will be re-invoiced at the higher rate.

Registration Fees are non-refundable. However, if we are unable to offer you a place on a course, we will refund any fees you have paid including the deposit and registration fee, less any bank charges.

Courses are undertaken at the student’s own risk. St Andrew’s College Language Schools Ltd cannot be held liable for damage or accident to students’ persons or property. Students are recommended to take out personal insurance before departure to cover themselves for this and if they unexpectedly finish their course early. Please contact us for information on Ssudent Insurance.

If a student joins a course mid-term they will be invoiced for the remainder of the term.

Changing your booking will result in a £25 Changing Fee charge.

Please add £7 to your total fees to cover bank charges when you pay by bank transfer.

Accommodation:

You must pay one weeks accommodation fee in advance to book your accommodation. University Halls of Residence accommodation start on the Sunday before your course starts and finish the Saturday after your course ends (unless previously arranged and agreed to by St Andrew’s College Language Schools Ltd). Students wishing to leave their accommodation early must give 2 weeks' notice to the school in writing. Failure to do so will mean that two weeks' fees is payable in lieu of the required notice period.

Students must vacate their bedrooms by 12pm so that the host can prepare for a new students arrival.

All accommodation fees must be paid for in advance. You must pay for any damage you case to your accommodation.

Materials and Examination Fees:

Students must buy their own text books and provide their own stationery.

Course materials, examination fees, and the cost of activities and excursions are not included except where specifically stated. The company will not refund any money to a client who applies for a course requiring a specific level and is then found to be unable to join the course after the initial level test. In this case, the client will be offered a suitable alternative by the school and any difference in price (if the alternative course is less expensive) will be refunded by the company.

Absence:

Student absence, for whatever reason will not be rewarded by any amount of extension for the course or refund. St Andrew’s College Language Schools Ltd Certificate will not be awarded in cases of repeated absenteeism, and some student's visa status may be jeopardised. If a student is absent for more than 3 days they must provide a doctor’s certificate or a written statement to explain the reason why they have been absent. If a student’s attendance drops below 80% they will be asked to attend a meeting with the Director of Studies and they may be asked to leave their course.

Holidays:

Students studying for more than 12 weeks in a full-time course who want to take a holiday during their course must tell the school 4 weeks before the start of the holiday. The course fees will not be refunded but the weeks missed will be added to your course.
Students who have paid for 48 weeks of English lessons may take a maximum of 4 weeks holiday during this period.

Courses:

St Andrew’s College Language Schools Ltd has the right to cancel any class which has not met minimal class number criteria.

The first day of students' courses will consist of needs analysis and orientation as part of the course - the normal amount of hours will not be taught due to this.

There will be a maximum of 15 students in St Andrew’s College Language Schools Ltd Daytime group classes, and a minimum of 3 students.

All courses should be completed within the agreed and specified time.

Changing classes:

If students want to change class, for whatever reason, they should speak to their teacher for advice. If they want to speak to someone in the office, they should make an appointment. The final decision to move a student to a new level lies with the Director of Studies.

Starting Classes:

When you register at St Andrew’s College Language Schools Ltd you will be given a Letter of Acceptance or Student Confirmation with a starting date and time. This starting date cannot be changed without express permission from St Andrew’s College Language Schools Ltd staff. In the case of Visa delay, proposed courses cannot be guaranteed after the agreed start date and students will need a new Letter of Acceptance.

Refund Policy:

When booking, a non-refundable deposit of £100 and Registration Fee is paid to St Andrew’s College Language Schools Ltd. The student must pay the remaining fees and accommodation costs in full 30 days before the course begins. If this payment is not received, the booking will be cancelled. Fees will not be refunded, except in the case of visa refusal. St Andrew’s College Language Schools Ltd will refund the fees and deposit (less Registration Fee) when the student sends us the original letter of refusal, issued by the British Embassy/Immigration Department. There will be no refund of fees or accommodation costs once the course has started unless St Andrew’s College Language Schools Ltd receive the students application for future study at a recognised St Andrew’s College Language Schools Ltd educational partner. Electronic registrations can be cancelled for free within 7 working days of the booking date. Deposits are not refunded until we receive payment from your sponsor.

Cancellation of Courses:

For students who have not yet arrived- If more than two weeks’ notice is given: All tuition, accommodation and transfers will be refunded. A £100 Cancellation Charge will be made. If less than 2 weeks’ notice is given: 2 weeks tuition and accommodation will be retained by St Andrew’s College Language Schools Ltd. The balance will be refunded. Cancellation or postponement of private/ semi-private lessons must be made in writing and within office hours at least 24 hours in advance of the lesson start time. The booked lesson fee will be charged if St Andrew’s College Language Schools Ltd is not given such notice.

Complaints Procedure for Students:

We want to:

  1. Give you the best possible customer service
  2. Find the best way to help you quickly, confidentially and in a positive way
  3. Understand everything correctly, tell you what is happening and what we will do to help you
  4. Be equal and fair with everyone, both students and St Andrew’s College Language Schools staff
  5. Deal with any complaints according to the law, British Council requirements and St Andrew’s College Language School policies.
  6. Resolve any complaints within 14 days of the complaint first being raised with us.
  7. If you are not happy about a person who works in the school, a school service or a school facility, please ask anyone at reception for help. They will tell you who will help you – either the Director of Studies (DoS), or a School Director.
  8. We will then give you an appointment to discuss your problem. We will try to help you informally first. We can usually solve problems quickly and informally.
  9. If the problem is serious or if you want to make a formal complaint, we will ask you to give us your complaint in writing.
  10. We will tell you what we are going to do.
  11. After we have looked at the complaint and tried to solve the problem, we will meet with you and discuss what we have done. We will give you a written report. We hope you will be happy with the result at this point.
  12. If you are still not satisfied, we will try again to help you by reviewing our staff, services or facilities. Then we will meet you again and tell you what we have done, and give you a final written report.
  13. If you are still not satisfied but we have done everything possible to help, we will tell you in writing how you can make a complaint outside the school

Attitude:

All students are expected to behave with responsible attitudes and treat fellow staff, school property or fellow students with respect. Ignoring school guidelines may result in expulsion without a refund of course fees.

Conditions and Procedures of Expulsion from St Andrew’s College Language Schools Ltd:

A student may be expelled at any time, without refund, if the School Director is reasonably satisfied that the student's conduct (whether on or off the premises or in or out of term time) has been prejudicial to good order or School discipline or to the reputation of the School. The School Director will act fairly and in accordance with the procedures of natural justice and will not expel a student other than in grave circumstances. The deposit will not be returned in the case of expulsion. The decision to request removal of a student and the manner and form of any announcement shall be at the sole discretion of the School Director. A student who has been excluded, suspended or removed from the School for any reason shall not be re-admitted without written permission from the School Director. In the event of expulsion or of a student's removal being required, the School Director will advise the student/parents of the procedure under which a written application for a review of the decision may be made. A student who has been withdrawn, excluded, suspended, removed or expelled from the School has no right to enter the School premises without the written permission of the School Director.

Length of Contract:

All courses should be completed within the agreed and specified time.

Insurance:

All students are advised to take out insurance in their own country as protection against losing money through cancellation or unexpected termination due to illness or an accident and any health problems the student may suffer while they are here. Students may be entitled to free medical treatment in the UK - please check status before you arrive.

Computer Use:

Students may use the computers provided by St Andrew’s College Language Schools Ltd for their own use. Inappropriate use of the St Andrew’s College Language Schools Ltd computers may result in the student being asked to leave the school without a refund of their course fees.

Privacy policy:

St Andrew’s College Language Schools Ltd is committed to preserving the privacy of all visitors to its website. Please read the following privacy policy to understand how we use and protect the information that you provide to us. This policy may change, so we recommend that you check it from time to time.

What information does St Andrew’s College Language Schools Ltd collect?

In certain areas of our site you may be asked to provide certain information about yourself including your name, title and postal and/or email address. We may also collect information about your usage of the website.

How does St Andrew’s College Language Schools Ltd use this information?

We use the information we collect about you to help us understand how our site is used and to send you communications about us which we think may be of interest to you. It will also enable us to contact you where necessary if (for instance) you have registered to take a language test or have requested information regarding the services that we provide. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. If you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future, please let us know by emailing susan.weir@standrewscollege.com or writing to Marketing: St Andrew’s College Language Schools Ltd, The Pentagon Centre, Glasgow G3 8AZ.

Disclosure of your information

St Andrew’s College Language Schools Ltd requires to process data about students in order to carry out normal administration. When you register with St Andrew’s College Language Schools Ltd you will be giving us permission to process data about you. If you do not give your consent to this processing, St Andrew’s College Language Schools Ltd may not be able to accept you as a student.
If you change school or go to another institution other than St Andrew’s College Language Schools Ltd, relevant personal data may be supplied to that institution to enable it to carry out its normal administration. If your fees are paid by a third party, such as a parent, spouse, employer or government, St Andrew’s College Language Schools Ltd may be required to supply these parties in regard to level, progress and attendance with these parties.

St Andrew’s College Language Schools Ltd will not share, sell or rent your information to any other third party. Finally, if St Andrew’s College Language Schools Ltd merges with another business entity, your information may be disclosed to St Andrew’s College Language Schools Ltd new business partners or owners.

Updating and correcting or deleting your information

If you change address or if any of the other information that we hold about you is inaccurate or out of date, please let us know by emailing us at susan.weir@standrewscollege.com or writing to Marketing: St Andrew’s College Language Schools Ltd, The Pentagon Centre, Glasgow G3 8AZ with the correct details. If you no longer wish to receive correspondence from us, please contact us at either of the addresses or the given telephone number to inform us of this and we will remove your details from our records when they are next being updated.

Office Hours:

  • Monday 9:00 – 5:00 pm
  • Tuesday 9:00 – 5:00 pm
  • Wednesday 9:00 – 5:00pm
  • Thursday 9:00 – 5:00 pm
  • Friday 9:00 – 5:00 pm


You must agree to the TERMS and CONDITIONS before a booking can be accepted.