Welfare Coordinator
Essential Requirements
- Good administrative and prioritising skills
- Computer literate
- Ability to organise and manage own work
- Effective communicator
- Ability to adapt quickly to change and be flexible
- Demonstrate initiative towards taking on extra tasks
- Enjoy working with children and teenagers from different cultures
- Ability to address large groups of young people
- Good problem-solving skills
- Pass Disclosure Scotland/DBS background checking/vetting procedures.
- Previous residential experience
- Smart personal appearance
- Experience of working with children
- Previous summer school experience
- Current First Aid Certificate*
*If you do not hold a current First Aid Certificate St Andrew’s College Summer Schools will reimburse the cost of the training to staff who obtain a certificate, provided that courses are only booked in consultation with the General Manager (Max £75.00). Staff will be reimbursed with the first payroll.
The First Aid Certificate requirements:
- “Emergency First Aid at work”
- Outline of the course content
- Issue number
- Date training was completed
- Expiry date
- Needs to be current
*Holiday pay included
Desireable Requirements
The post of a Campus Welfare Coordinator is residential and includes all meals and accommodation. Welfare Coordinators are responsible for the welfare, administration, safety and security of students (including assisting in the arrival and departure of students and carrying out airport transfers).
Welfare Coordinators are responsible for acting as a Group Leader for individual students, which includes making sure that they are attending classes, activities, holding their contact details and personal information and being always contactable in case of an emergency. Part of the role is supervisory; Welfare Coordinators must ensure that Group Leaders are monitoring their own students. A crucial part of the role is to be on duty five nights per week, as well as supervising students during their free time.
The Welfare Coordinator is responsible for general administration duties relating to the running of the course on campus, working closely with and under the guidance of the Centre Manager. They will undertake administrative tasks (detailed in but not exclusive to those listed in the Main Duties and Responsibilities section of this document) as necessary.
As the post involves administrative duties, strong administrative and organisational skills are required. The Welfare Coordinator will work a six-day week. All full-time staff receive one full day off per week.
In accordance with British Council accreditation criterion S4, you must provide a Disclosure (PVG in Scotland/’Enhanced’ DBS in England) and that this must be dated within three months from the start date of employment. If you have been working abroad, you must provide the equivalent ‘police check’ from that country. Whichever one you choose to supply; it must be specific to your suitability to work with under 18s. Disclosure checks made through St. Andrew’s College Language Schools are payable by the employee (£18 to £59) and will be deducted from your salary. The Company reserve the right to deduct the cost of these checks as soon as the process has started and regardless of the completion of the process. The company reserves the right to carry out PVG checks for all employees who don´t provide a suitable disclosure, unless otherwise requested by the candidate on acceptance of the job.
Please bear in mind that the procedure to receiving a Disclosure check can take up to 18 weeks. In the event that my disclosure is still pending at the commencement of my employment, the employee agrees to comply with St Andrew’s College Language Schools, Safeguarding and Recruitment and Selection policies.
The employee must also provide an email address and contact telephone number of 3 referees who can verify their suitability for the post and suitability to work with those aged under 18.
All activity staff undergo a paid induction (£12.30/hour) and may be asked to start work after this induction. This payment will be made on completion of agreed contract and on return of all company resources and property. Both the induction and the work afterwards are paid. Attendance at the induction is an essential part of the employment.
The Welfare Coordinator is also known as one of the two titles below:
Scotland: Child Protection Officer (CPO)
England: Local Designated Safeguarding Lead (LDSL)
Reports to: Centre Manager, Lead Child Protection Officer (Kieren Laverty), Designated Safeguarding Lead (Shannon Sweeney) and/or Welfare Manager
Other Important Information
- You may be required to work more than 48 hours per week.
- Evening and weekend work will be required.
- All staff accrue pro rata paid holiday during their period of employment.
- Holiday pay in lieu of untaken holiday is paid at the end of the contract.
- Pay will be processed for work undertaken until Sunday 20th July on Friday 25th of July.
- Pay will be processed for work undertaken until Sunday 24th August on Friday 29st August, plus all holiday pay accrued across the period of employment.
- Company t-shirts, lanyards and ID badges are provided and must be always worn whilst on duty.
- Salaries are paid in arrears into a UK bank account on the last Friday of every month.
- Staff do not receive any overtime payment unless this is expressly agreed with the Managing Director.
- All staff must be employees of St Andrew’s College Language Schools.
Safeguarding Responsibilities
- To have read and understood the safeguarding policy. Understand how to raise and report concerns, following the chain of command, outlined in the Safeguarding Policy.
- Ensure that all students’ and staff equal rights entitlement, are met.
- Ensure that all on-site staff follow the behavioural code of conduct set out by St. Andrew’s College Language Schools’. Ensuring that staff have been given the appropriate training and understand all policies that may relate to student and their own safeguarding needs.
- Ensure that all students follow the schools code of conduct that has been set out in the student contract.
- Make certain that all under 18s on campus have a purple lanyard, and over 18s have a white lanyard, so that they are clearly identifiable.
- Make certain that all staff without a completed disclosure check (PVG/DBS) are clearly identifiable through a lilac ID card.
- Make sure that students and staff are clearly notified and regularly reminded of the online safety policy that has been put in place to protect both staff and students during their time on campus.
- Ensure that all students are made aware of who the Welfare Coordinator are on their campus and are aware of how and when to report to them during their stay.
- Make certain that all students are aware that any information they disclose to you, can not remain private and that it must be shared with the appropriate personnel.
- Ensure all risk assessments are continually monitored.
Welfare and Administration
- To have read and understood the supervision manual and staff handbook and be fully conversant with our policies for the welfare and protection of children. At all times whilst on duty, staff are responsible for the care, welfare and safety of students whilst ensuring they follow the St Andrew’s College Summer school rules.
- Ensuring that each student’s dietary requirements are met and that their cultures and religions are respected.
- Induct and liaise with other staff regarding student pastoral care duties.
- Helping students to adjust to life in the UK and to understand information concerning personal safety, British law, culture and values and St Andrew’s College Language Schools campus rules.
- Organising and participating in student orientation and induction, including ensuring that each student has relevant information, keys, a lanyard, and ID badges on arrival.
- Ensuring that Group Leaders are supervising their students effectively and where necessary, oversee their supervision, including managing lights-out duty.
- Ensuring that all students attend their timetabled activity/class. Liaise with Director of Studies/Activity Manager to ensure all students on the registers are at the appropriate class/activity. Contact group leaders to locate students if necessary.
- When required, supervising students during their free time.
- Planning and organising pre-arrival and departure checks and damage surveys. Assist the Centre Manager with collection and return of damage deposits on arrival and departure.
- Organising and implementing airport transfers for student arrivals and departures.
- Ensuring everyone is aware of emergency procedures.
- Ensuring information relating to fire, Health and Safety and medical emergencies is correctly displayed on the information board, in residences and in the Common Room.
- Being responsible for Health and Safety issues that may arise in accommodation buildings and overseeing evacuation during any fire drills/alarms.
- Ensuring that all St Andrew’s College Language Schools’ Health & Safety policies are implemented and monitored.
- Ensuring that accurate rooming lists are kept, and fire drills are carried out on a regular basis.
- Building a community spirit between groups in accommodation through notice boards, implementing halls of residence rules and competitions.
- Maintaining student discipline in residences, liaising with the management team and Group Leaders. Report all damages to the Centre Manager and Group Leaders immediately.
- Acting as a Group Leader for individual students if necessary. Duties include ensuring their safety, dealing with queries, supervision, confirming all details regarding their excursions and wake up calls where necessary.
- Liaising with Centre Manager and campus staff to ensure that housekeeping and maintenance duties are completed to a satisfactory standard.
- Liaising with Group Leaders daily, both informally and at scheduled meetings.
- Keeping a daily log of First Aid issues, incidents/accidents, activities, and actions taken.
- Ensuring events are promoted effectively and that students sign up in advance by updating notice boards daily.
- Ensuring that registered students are present at correct activity sessions and maintain accurate registers of their attendance.
- Collecting and read student and Group Leader feedback questionnaires (online or paper copies), taking any action required in consultation with the Centre Manager and/or Managing Director.
- Supervising mealtimes and free time as required.
- Coordinating laundry and computer room use for students where necessary.
- Assisting Centre Manager and Activities/Excursion Manager in general administration (e.g.) photocopying, preparing student packs etc.
- Ensuring that Initial and End of Course Feedback forms (online or paper copies) are circulated amongst all students in liaison with the Centre Manager and DoS.
- When necessary, to be on call between the hours of 7am and 1am for all issues regarding Health and Safety (you are not expected to be on duty between 11pm and 7am).
- Additional duties as required.
In accordance with British Council accreditation criterion S4, you must provide a Disclosure (PVG from Disclosure Scotland /’Enhanced’ from Disclosure and Barring Service in England) and that this must be dated within three months from the start date of employment. If you have been working abroad for more than 3 months, you must provide the equivalent ‘police check’ from that country. Whichever one you choose to supply, it must be specific to your suitability to work with under 18s. Disclosure checks made through St. Andrew’s College Language Schools are payable by the employee (£18 to £59). The Company reserve the right to deduct the cost of these checks as soon as the process has started and regardless of the completion of the process. Any employees appointed after 31st of May will automatically be required to complete a disclosure check due to time constraints.
Please bear in mind that the procedure of receiving a disclosure check usually takes 14 days (but could take up to a maximum of 18 weeks). In the event your disclosure is still pending at the commencement of your employment, you must agree to comply with St Andrew’s College Language Schools, Safeguarding and Recruitment Policy.
All new disclosure checks made through St Andrew’s College Language Schools are payable by the employee and will be deducted from your salary. This may range from £18 to £59 depending on the disclosure you need.